We understand that plans can change. Our refund policy is designed to be fair and transparent while ensuring the smooth operation of the event.
1. Refund Eligibility
Refunds for conference registration fees are available under the following conditions:
- Full Refund: Requests received 30 days or more before the event start date.
- Partial Refund (50%): Requests received 15–29 days before the event start date.
- No Refund: Requests received less than 15 days before the event start date or for no-shows.
2. How to Request a Refund
To request a refund, please email us at events@rw.org.au with the subject line “Refund Request – [Your Name]” and include:
- Full name
- Registration confirmation number
- Reason for cancellation
Refunds will be processed within 10 business days of approval.
3. Ticket Transfers
If you are unable to attend, you may transfer your ticket to another person at no additional cost. Please notify us at least 7 days before the event with the new attendee’s details.
4. Event Cancellation
In the unlikely event that the conference is cancelled by the organisers, all registered attendees will receive a full refund.
5. Force Majeure
No refunds will be issued for cancellations due to circumstances beyond our control (e.g., natural disasters, government restrictions, pandemics), unless otherwise stated by the organisers.